lease follow these steps BEFORE contacting us if your file did not download correctly.

  1. Confirm that you have at least 5 GB of free space on your computer hard drive.
  2. DO NOT use any download managers or accelerators. They will not work with our system.
  3. Confirm that you have a fast and RELIABLE internet connection (coffee shops, book stores, or stolen wireless from a neighbor usually don't work because the file size of the video is too large). If you are using a wireless connection, try plugging directly to the modem if possible as this will almost always be a faster connection.
  4. If you think that you downloaded the entire file but your computer won't play the video, confirm that the file size you have matches what we say the file size should be on the product detail page.

If you have addressed the issues above and still are unable to complete your download please send an email to the address below requesting that we reissue your link. Please be sure to include the name of the video as well as your order number. In most cases we are able to send a new link within 24 hours or sooner.

Customer Support:


IMPORTANT! Download link is good for 1 completed download only. The link provided with each purchase is good for 5 days or 5 download attempts (whichever comes first). If you are having difficulties completing a download and have used up your five attempts please email us so we can help you get a complete download. If you would like to watch this film numerous times, it is recommended that you click SAVE after clicking the download button. This will allow you to view the film an unlimited number of times as well as import it into iTunes if desired.

Viewing/Download Requirements:

 Newer PC or Mac computer
- Highspeed internet connection such as DSL or Cable
- Current version of Apple Quicktime or iTunes (Quicktime can be downloaded for free HERE if needed.
- At least 6Gb free space on your computer hard drive.

Legal Terms Of Purchase:
By purchasing this film you have full viewing rights which allow you to play this film as many times as you like and on multiple devices such as iTunes, iPod, etc. However, copying or distributing video files is a Federal Crime and punishable to the full extent of the law. Stealing climbing film files is not only bad Karma, it also makes it hard for climbing film producers to make a living and continue to provide top quality films. Do the right thing...don't steal.